Terms Of Service

M.R DeskTech cannot guarantee the complete resolution of a problem if the customer does not have the necessary software or related information for the affected computer.

Due to the intermittent nature of some hardware faults, the complete resolution of these problems cannot be guaranteed.

M.R DeskTech only services computers with a Windows operating system and AMD or Intel processors.

M.R DeskTech will make every effort to recover any loss of your data, the customer accepts that they are fully responsible for the backup of data stored on the PC and a system backup on a PC that they have instructed M.R DeskTech to work on.

If we are able to resolve the problem or effect the repair and only prevented from doing so by the customer requesting us not to proceed with the work, then the customer is charged for our time spent to that point.

If we are able to resolve the problem or effect the repair and only prevented from doing so because the customer does not possess the required software CD-ROM or Product Key, then the customer is charged for our time spent to that point.

If we provide a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for our time spent to that point. 

Customers are asked to sign M.R DeskTechs log sheet once works have been finalised.

Payment is due on satisfactory completion of work unless otherwise agreed by M.R DeskTech.

Payment will only be accepted in cash or cheque made out to M.R DeskTech. The customer will be given a receipt with the log sheet job number.